Eligibility for Returns
Items may be returned within 30 days of delivery.
To qualify, products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.
Non‑Returnable Items
Clearance or final‑sale items
Personalized or custom‑made items
Return Process
Contact our support team at to initiate a return. Houseofcarterllc@outlook.com
Once your return is approved, you will receive instructions and a return shipping address.
Please do not send items back without authorization.
Refunds
After receiving and inspecting your return, we will notify you of approval or rejection.
Approved refunds are processed back to your original payment method within 5–10 business days.
Shipping fees are non‑refundable unless the return is due to our error.
Exchanges
Exchanges are allowed for defective or damaged items.
Contact us within 7 days of delivery to arrange an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service.
Late or Missing Refunds
If you haven’t received a refund, verify your bank statement and contact your bank or card issuer.
If issues persist, reach out to us at Houseofcarterllc@outlook.com
